Feedback & Complaints
At No Limits Support (NLS), we value your feedback and are committed to continuously improving our services. Whether you have a compliment, suggestion, or complaint, we encourage you to share your thoughts so we can ensure the best possible experience for all participants, families, and stakeholders.
Providing Feedback
Your feedback helps us grow! If you have a positive experience or would like to suggest ways we can enhance our services, we’d love to hear from you.
Making A Complaint
We take complaints seriously and are committed to resolving concerns fairly, confidentially, and promptly. If you are dissatisfied with any aspect of our service, you can:
✔ Speak directly to an NLS staff member
✔ Submit a complaint online via our website
✔ Call our office for immediate assistance
✔ Email us at admin@nlsdisability.com
Your Rights
✔ Safe & Confidential – All complaints are handled privately and without fear of reprisal.
✔ Fair & Transparent Process – We review all concerns objectively and aim to provide timely resolutions.
✔ Escalation Options – If you are not satisfied with our response, you can escalate the matter to the NDIS Quality and Safeguards Commission at 1800 035 544 or visit www.ndiscommission.gov.au.
At NLS, your voice matters! We encourage open communication to ensure you receive the quality care and support you deserve.